Thursday, December 22, 2011

Pizza Hut Fail

I guess trying to compete with Little Caesars, Pizza Hut is offering $10, any size, any topping pizzas for take out. A couple of problems that make this a giant FAIL in my book are:

1. They are not hot and ready. You either have to order them ahead of time or wait fifteen to thirty minutes after you get there. Or both.

2. In their infinite wisdom Pizza Hut has decided that it is much more efficient to have a remote person take the order by phone and relay it to the store. Gee, what could go wrong.

After spending fifteen minutes on the phone trying to get a person who barely speaks English to understand what I want and where I want to pick it up, I find myself at the Pizza Hut cash register being told that no evidence of my order exists, that this happens all the time, and that I am welcome to wait fifteen to thirty minutes while they make it for me.

The best part was being 90% certain that I saw the guy behind the counter prepare my order and put it in the warmer. But I bet nobody put that together when they closed that night and it was still there.


At 12:09 PM , Blogger Britt said...

Ohhhh don't you just love the efficiency of outsourcing!


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